1.Does your company provide 24-hour employee operated reservation/dispatch assistance?
Yes, we are always available for you. Our team works 24 hours a day, seven days a week, 365 days a year to ensure your transportation needs are taken care of. We never forward our calls or use an answering service.
2.How can I book through your transportation network?
You can reserve corporate transportation via phone, website, email, fax, app or through advanced booking tools like:
3.How is your company’s reservation system secured?
Our system is PCI compliant and 100% secured.
4.In the event of a customer service issue or billing dispute,describe the resolution process.
Clients who experience a rare issue with our company can contact our customer service department via phone immediately or email us. All customer service issues are reviewed by a Core Car executive and handled immediately if need be or within 24 hours. We research the incident thoroughly through reviewing our voice quality control software, tracking via our GPS system, speaking with dispatchers on duty, speaking with the chauffeur, calling the customer, etc. Core Car, values its clients and is extremely flexible on all issues. We strive for 100 percent customer satisfaction.
5.How can customers provide feedback?
Your feedback is important to us and welcome comments and compliments. You can answer the survey found at the bottom of this page. We also welcome feedback at Google Review or you may send recommendation letters to our office, our employees are the structure and engine of our organization.
6.Does your company track flight delay, changes and cancellations?
As a Core Car customer you will enjoy the best technology our industry has to offer to make your travel as seamless as possible. We monitor all inbound flights, and outbound flights whether you're booked in NYC, LA, Chicago, Beijing or anywhere else around the world.
7.How far in advance of a scheduled pick-up time do chauffeurs arrive where permitted?
Our drivers arrive a minimum of 15 minutes early on all trips. They arrive 30 minutes early for private jet arrivals.
8.Describe your meet and greet procedure at the airport.
Our chauffeurs meet passengers with a sign bearing their last name at baggage claim for domestic flights or outside of customs for international flights and have the capability to communicate by e-mail or text if something should change. Meet and greet services are complimentary.
9.Does your corporate transportation company confirm rides prior to pick-up?
Yes. We send out confirmation emails at the time of booking. We have an app where customers can see their driver prior to the trip, as well as care alerts, which notify the customers through text and/or email. At Core Car, it's every employee's goal is to make our customers feel secure and have peace of mind that travel plans will be seamless.
10.What other services do you provide relating to ground transportation for meetings and events?
We offer onsite dispatching, greeters, parking attendants, security and other ground transportation services upon request.
If you have any other questions, feel free to call 800-253-4055 or contact us by clicking the button below: