Yes, we are always available for you. Our team works 24 hours a day, seven days a week, 365 days a year to ensure your transportation needs are taken care of. We never forward our calls or use an answering service.
Clients who experience a rare issue with our company can contact our customer service department via phone immediately or email us. All customer service issues are reviewed by a Core Car executive and handled immediately if need be or within 24 hours. We research the incident thoroughly through reviewing our voice quality control software, tracking via our GPS system, speaking with dispatchers on duty, speaking with the chauffeur, calling the customer, etc. Core Car, values its clients and is extremely flexible on all issues. We strive for 100 percent customer satisfaction.
Your feedback is important to us and welcome comments and compliments. You can answer the survey found at the bottom of this page. We also welcome feedback at Google Review or you may send recommendation letters to our office, our employees are the structure and engine of our organization.
As a Core Car customer you will enjoy the best technology our industry has to offer to make your travel as seamless as possible. We monitor all inbound flights, and outbound flights whether you’re booked in NYC, LA, Chicago, Beijing or anywhere else around the world.
Our chauffeurs meet passengers with a sign bearing their last name at baggage claim for domestic flights or outside of customs for international flights and have the capability to communicate by e-mail or text if something should change. Meet and greet services are complimentary.
Yes. We send out confirmation emails at the time of booking. We have an app where customers can see their driver prior to the trip, as well as care alerts, which notify the customers through text and/or email. At Core Car, it’s every employee’s goal is to make our customers feel secure and have peace of mind that travel plans will be seamless.